No. Fuel PC-connect is specifically designed to transfer files between your Fuel OS phone and laptop.
Fuel PC-connect supports the world’s most popular operating systems –
-Microsoft Windows 7 and higher
-Mac OSX Yosemite and higher.
Note: Support for Linux is not available currently.
No. Fuel PC-connect doesn’t run a HTTPS server to leverage local network speed. You have to be on the same Wi-Fi or LAN network.
If you are not able to connect via USB, there could be three potential issues. Troubleshoot as mentioned below.
Computer Firewall – In case your firewall is ON, Mark 1 will not be able to connect to Fuel PC-Connect. On your computer either turn OFF firewall or add PC-Connect as an exception.
USB Cable – Please ensure that the USB cable is not faulty and has OTG capability. The USB cable should allow for data transfer and not merely charging.
Allow Permission – The moment you connect your Mark 1 with Fuel PC-Connect via USB, you will be prompted with a pop-up to allow communication between the phone and the PC. Press OK and you should be good to go.
You just got your shiny new smartphone, you probably want to start playing with it right away. But first of all, you need to set it up. Just follow the steps below-
1.Insert the SIM card
2. Insert your microSD card (optional)
3. Select a language
4. Select Wi-Fi network
5. Set up/login to Google account (optional)
6. Sign into other services (optional)
And you are ready to use the phone
Fuel OS is a proprietary OS designed by CREO Tech based on Android Lollipop 5.1.1 for Mark 1. Fuel OS has been made with the philosophy of Make Android Better. Fuel OS has been designed for a New Phone Every Month experience through regular updates.
Fuel OS comes with features never seen on an Android phone before. Few of them are introduced below:
No two customers/users are the same. For example some users want a storage beast and the other want a dual SIM phone. Mark 1 caters to both as the nano SIM slot also doubles up as a SD card slot (expandable upto 128 GB). So users get to choose whether they would like to expand storage on their phone or they want to use 2 SIM cards.
When the phone is used in Dual SIM mode (i.e two SIM cards are in use) and smart roaming is activated, your primary SIM card (default choice for Calls, messages and data) is decided on the basis of your location. Example: You live in Bangalore and you’re from Delhi. You have 2 SIM cards – SIM 1 (Bangalore) is the primary SIM card by default. Now as soon as you land in Delhi. Fuel OS will make the Delhi SIM card as the primary SIM to minimize the roaming charges you incur.
Most of the people who have used a dual SIM phone have missed calls on one SIM when they’re busy taking a call on another SIM card. This feature activates call forwarding on both the SIM cards and forwards the call to the user’s active SIM during a call so that they see them as missed calls when they’re done with the call they were busy on. User might have to incur network call forwarding charges. Please contact your operator to find out about these charges.
Sense is the default search assistant built for use with Fuel OS. It can search for installed apps, contacts, emails and messages, documents, photos, calendar events and even phone settings.
Updates to Fuel OS are done through the reFuel app. Either reFuel app will send you a notification as soon as you or you can check for the update as answered above. After Mark 1 starts downloading the update you see the following screen where you size of the update, Fuel OS version and user ratings.
A sample screen of reFuel downloading the update is appended below.
reFuel is an app designed to help you get the best out of your Mark 1. It is designed to inform and take you through more nuanced features on the phone. Tips and tricks to get the best out of your phone. It will also inform you of any new updates available and what are the new features and enhancements available with an update. User can also access forums through the app through which they can actively participate in the further evolution of the Fuel OS.
CREO Forum is the platform for users to interact and discuss directly with our teams and fellow enthusiasts.
You can :-
a. Suggest features which you would love to see on your Mark 1 in the next updates.
b. Discuss on new features or new updates with the Product teams directly.
c. Get a sneak preview of the new software updates before they are even released.
d. Interact with fellow tech enthusiasts and contribute towards building better Android experiences.
Folks from Product, Design, Tech and Marketing teams themselves will be active participants on CREO Forum. People who build the product will directly talk and interact with the users. Based on feasibility and demand CREO team will pick up the new features and enhancements for a monthly update and push it out. The cycle repeats month on month. When the update is pushed and who were part of the process are given their due credit publically.
Signing up with your primary Google ID would make your experience seamless. You would receive important notifications and updates so that you always have a new phone experience with your Mark 1.
As the name suggests, the Retriever app has been designed to protect your phone , privacy and data in case your Mark 1 gets lost or stolen.
With the help of retreiver you can find if a new SIM has been inserted in your phone, it’s current location and also lock it remotely by simply sending an SMS from your friends/family phone
As soon as you login into the phone for the first time with your Gmail ID. Retriever does the basic registration and enables the basic alerts (An email alert with your phone’s location and SIM number which was just inserted). Confirm it by starting the Retriever app, you should see a screen like below. You can also see a sample email by visiting the Alerts section (see the screenshot on right side below)
User can also enable the remote lock feature by enabling the user to lock the phone remotely by sending an SMS and get back its location.
To enable visit the locate section in the Retriever app and you should see a prompt to set a PIN (screen shot below)
If a PIN is already set, the locate section looks like this-
If the user sends an SMS Find <PIN> to the SIM card (User would receive an email if the SIM has been changed).
In case the correct PIN is received, Mark 1 gets locked and sender (phone from which SMS was sent) information flashes on the screen along with a siren (can be turned off from settings). Correct PIN is required to stop the siren and unlock the phone again.
First and foremost see if you’ve received a SIM change alert email. Take down the number (You will have to contact CREO Support to retrieve the full number) and location of the phone and register an FIR.
If you enabled the locate feature in the Retriever app, you can also remotely lock the phone by sending an SMS and trigger an alarm.
Send an SMS to the number last number being used in case you’ve not received a SIM change alert.
Go to police station and register an FIR for the lost phone. With additional information it’ll be easier for them to help.
Be very careful if you plan to go the location and recover the phone yourself.
For the steps described below to work your must have a PIN configured through Retriever on your Mark 1.
Send Find <PIN> to your phone. This will lock the phone and start ringing the siren. If the phone is in close vicinity you will be able to hear the Siren and locate it. Pick up your Mark 1 and silence the siren using the PIN.
In case the phone is not in your vicinity you would have received the exact location of your phone in the SMS. Go to the location physically and try searching.
If this fails, go to the police station and report your lost phone.
Echo is an answering machine/voice messaging service designed exclusively for Mark 1. It can take an incoming call on behalf of the Mark 1 owner and record a voice message for them. It also allows the user to send voice messages to their contacts.
For a connected user today there are times when they can’t answer a call but that shouldn’t stop them from getting any important messages or calls. Echo enables the user to communicate to their callers in their own voice (when customized) and take a voice message. This is to ensure that the Mark 1 user doesn’t miss out any important calls/messages just because they missed an incoming call.
Yes. You can go to the settings for the dialer app, you’ll find a label called “Echo Settings”. In Echo settings, tap on “Recorded Welcome Note”, there you’ll see the options to record a voice message which your callers will hear when you divert an incoming call to Echo.
Yes, you can disable Echo to “Echo Settings” in the Dialer app.
Yes, you can toggle(enable/disable) and customize the time through choosing a time interval through “Timed activation” in “Echo Settings” in the Dialer app. See Echo settings screen below:
Messages is the default SMS (and MMS) app for Mark 1. Messages comes with three basic differences from most of the default SMS app available on other phones:
1. Segregation of messages from contacts and businesses.
Messages from contacts or other mobile numbers (people) have been segregated from SMSes from businesses which arrive ubiquitously these days.
2. Mute notifications
An SMS conversation can be muted to disable notifications (but messages remain in inbox) for a particular conversation
3. Spam Detection
Whenever you receive an SMS (app automatically flags the SMSes from businesses for you to manage), you can simply mark them as spam from then on. Messages marked as spam won’t stay in the inbox and neither trigger any notifications.
Your Mark 1 ships with a world class 21 MP camera and some features which take your camera experience on Mark 1 a notch above.
*3D Photos: 3D rotatable photos.
*Live Photo: Don’t capture still moments. Capture them happening on your camera.
*4K Video recording
*Beautify from the front cameras: Take your best looking selfies.
*Capture time lapse videos
*Capture Slow motion videos in Full HD @ 120 Fps
4K mode is available as a toggle which appears on the screen as soon as camera is shifted to video recording mode. 4K recording is not available for slow motion videos.
All smart gestures can be enabled/disabled through Settings >> Gestures. Following smart gestures are available.
P.S: Smart gestures only work on home screen.
Draw “C” to open camera.
Draw “V” to switch on the flashlight
Double tap to wake your phone
Double tap on status bar to put your phone to sleep.
Swipe down with three fingers to take a screenshot.
Swipe up to play/pause
Swipe left/right to play/previous/next
Go to Settings >> Apps
Choose the app you want to remove from the downloaded list. Tap. Uninstall option appears on the following screen. Proceed to uninstall.
Go to Settings >> Language & Input
Choose the language you want to use on your Mark 1.
No. You cannot remove the pre-installed apps.
The Mark 1 handset has a limited warranty of 1 year. The accessories are warranted for 6 months
The warranty covers manufacturing defects. More detail below:
You should immediately call the customer support and tell the executive about the defect.
The customer support will guide you for the replacement.
For replacement of new phones, we follow a 7-day return policy. Just take note that returned handsets will be accepted and replaced only if below criteria are met:
You just need to present a copy of the original invoice when you purchased the phone to claim warranty. We will only require your registered email ID if you’re claiming warranty on accessories
Please reach out to CREO Support.
Yes you can, using your registered Email Id.
Mark 1 ships with best in class Quad HD 1440×2560 Display on a big 5.5 inch screen with Gorilla Glass for durability.
Yes. Mark 1 supports 5 simultaneous multi-touch points on the screen.
Mark 1 is a dual SIM phone with 1 Micro and 1 Nano Sim slot (can also be used as an SD card slot).
It supports all kind of networks – 2G | 3G | 4G .
Mark 1 ships with 32GB of internal storage however usable space will be restricted by size of the OS. Nano SIM slot can also be used an SD card slot with expandable memory upto 128GB.
Mark 1 uses Phase Detection Autofocus (PDAF) method. Same method is used in most DSLR cameras. Conventional technology in smartphones use CDAF – Contrast Detection Autofocus method which is considerably slower than PDAF.
Video is captured at 120 frames per second. It is slowed down 16x and smoothness is enhanced algorithmically to show an ultra slow motion video.
It takes about 150 minutes to fully charge the Mark 1 battery. It takes about 60 minutes to charge to 70% of full capacity. These numbers are applicable only when charged with the charger provided with your Mark 1.
Mark 1 provides a talk time of 21 hours and a stand-by time of 350 hours on a full charge.
Mark 1 charging port is the ubiquitous micro-USB port. So you could use any micro-USB charger to charge the phone. For best results use the charger which shipped with your Mark 1.
Mark 1 supports the following connectivity options-
2G • 3G • 4G • Wi-Fi b/g/n/ac • Bluetooth 4.0 • GPS
Below are the sensors that Mark 1 contains –
Mark 1 supports Pendrive, Keyboard and Mouse
Handset (Mark 1), Power Adapter, Charging cable, SIM tray PIN.
Head: 0.346 W/kg @ 1g
Body: 0.647 W/kg @ 1g
It depends on the nature or damage and if it’s covered under warranty (if the phone is still in warranty). Reach out to CREO support for an estimate.
Original Invoice and a valid ID proof will be required.
CREO provides its valued customer support at their doorsteps by offering the Pickup and Drop service. By choosing for a Pickup and Drop service your defective mobile will be collected from your home and after getting repaired from the Touch center available nearest to you will be delivered back to you. For this Rs. 200/- will be charged extra which has to be paid online.
The website contains the list of ASPs and Walk In Centers across India. All the cities having the ASPs and WIC have the pickup and drop service. In case your city does not contain the ASPs and WIC then also you can avail the services. The phone will be repaired from the nearest city having the ASP or WIC.
1.Customer calls the customer support for repair of his faulty phone.
2.The customer support diagnoses the fault in the phone.
3.If the phone requires repairing at the ASP or WIC, the customer support informs the customer of the pickup and drop facility.
4.The customer provides the pickup address after which the availability of the ASP/WIC is checked with the Pincode given in the pickup address.
5.We had also proposed to make the list available on the website being made Manan.
After you book a pickup on the website you receive shipping label and packaging instructions and valid ID proof.
The customer has to file a claim for replacement using the tracking number.
An acknowledgement of the same will be given to the customer along with timely updates on recovery of the broken/lost phone.
Yes depends on customer how he can insure safe handing over the phone.
The customer calls CREO Support. CREO support will get the information from the pickup and drop and give you an update on the current ETA. In case pickup drop guy is late for more than 2hrs a new pickup is scheduled, CREO support automatically informs the user.
Repair takes 2-3 days.
Replacement takes about 5-7 days.
This might be happening because of some unexpected delays. CREO support team will keep you informed.
The contact center sends SMS and Email at each step of service, pickup and drop.
CREO has 300+ service centers spread across length and breadth of India. If you’re in India most likely you’ll find a service centre in your city. In case of any issues reach out to CREO Support.
The customer contacts the customer support or walks to the ASP/ WIC. The issue is escalated to CREO.
The accessories are available at the APS and WIC. and website !
Your phone might be completely out of battery. Charge it for sometime with charger provided with your Mark 1 and try switching it on. In case the issue still persists, reach out to CREO Support.
Settings >> Personal >> Backup & Reset >> Factory data reset..
There are Two methods to be able to find IMEI of Mark 1:
Settings >> System >> About phone.
Your phone should be connected to internet to send an Echo out. Check your internet connection (one of the WiFi or data connection should be working). Reach out to CREO Support if your internet connection is working and you still can’t send an Echo out.
When you send an Echo to someone, the voice message is first sent to CREO’s servers for temporary storage. Ensure that your WiFi or Data is working and the voice message was sent from your Mark 1.
CREO informs the recipient of the message through an SMS. At this point just check the number of the recipient is correct.
If that is correct, there might be an issue with the recipient’s operator network or CREO’s dedicated SMS servers might be down.
Echo has been designed to get any urgent messages across and for safety reasons we store the voice messages on CREO’s servers only for 5 hours and then delete it permanently. If your contact has seen the message after 5+ hours since it was sent, it’s been deleted from our servers and can’t be accessed. Sorry!
You might have accidentally removed the PIN information by using the transfer option. Try configuring the PIN again and if it still doesn’t work reach out to CREO Support.
Sense shows music files only in the music folders. If you have stored music files in any other folder other than music, it won’t show up in sense search results.
Sense only searches for messages and emails in default messages and email app pre-installed on your Mark 1. Sense search won’t show up results from 3rd party apps.
In-case you aren’t able to login to CREO Forums, please check your username and password once. You can easily reset your passwords too.
In all other cases, please write to us at firstname.lastname@example.org and we would make sure your grievances are duly addressed.
You can empty some space by deleting some files which you don’t need (Go to file explorer do this) and you can also create some space by uninstalling some apps which you don’t use.
Open “File Manager” app and search for your file name, you should be able to locate the file down to the exact folder.
Check the password for the Wi-Fi network you’re trying to connect. If the password is correct check if it requires any manual configuration for a proxy.
Try using the SD with a working SD card reader in some other device, incase the SD card works there reach out to CREO Support.
Some application and processes are part of the OS. Those apps cannot be moved to SD card.If the app has been installed from the Play Store check with the app developer.
Try and reinstall the app from Play store. Contact the app developer if the problem persists. If it’s a default Fuel OS which is causing the issue please reach out to CREO Support.
Try closing all the apps from the recent apps screen. Reach out to CREO Support if the problem persists.
Go to Settings >> Location and see if it is turned on. Switch on the WiFi (no need to connect to a WiFi) and see if the accuracy improves. If the problem persists reach out CREO Support.
Immediately switch the phone off and keep it in a dry place to avoid any further damage due to a short circuit. If the phone is now dry and still has issues take it to a service centre or reach out CREO Support for further instructions. Please note that water damage is not covered under warranty.
Take the phone to the nearest service centre or reach out to CREO Support.